We kindly ask you to first send an email with detailed photos of the snow globe from various angles or a video so that we can discuss the possibility of repair before you incur any shipping costs.
We kindly ask you to first send an email with detailed photos of the snow globe from various angles or a video so that we can discuss the possibility of repair before you incur any shipping costs.
Please make sure to pack your snow globe very securely. Wrap it in multiple layers of bubble wrap or surround it with cushioning material. For safety during transportation, we recommend sending the packed globe in a box to prevent any possible irreversible damage.
If the glass is already broken, extra care should be taken to pack it securely, ensuring the internal scene is well-protected and fixed to prevent movement during transit. Use soft materials like cloth or specialized packing materials to avoid further damage to the internal sculpture.